Privacy Policy

Last updated: 6 December 2025

1. Information We Collect

Personal Information:

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (processed securely via Razorpay)
  • Order history and preferences

Automatically Collected Information:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on site
  • Referring website addresses

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to inquiries
  • Improve our products and services
  • Send promotional emails (you can opt-out anytime)
  • Prevent fraud and enhance security
  • Analyze website usage and trends

3. Data Security

We implement industry-standard security measures to protect your data:

  • SSL encryption for all data transmission
  • Secure payment processing through Razorpay
  • Regular security audits and updates
  • Limited access to personal information
  • Encrypted storage of sensitive data

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Cookies and Tracking

We use cookies to:

  • Remember your login session
  • Keep items in your shopping cart
  • Analyze website performance
  • Personalize your experience

You can disable cookies in your browser settings, but this may affect website functionality.

5. Third-Party Services

We may share your information with:

  • Payment Processors: Razorpay for secure payment processing
  • Shipping Partners: For order delivery
  • Email Service Providers: For order confirmations and updates
  • Analytics Services: To improve our website (Google Analytics)

These third parties are bound by confidentiality agreements and only use your data for specified purposes.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Object to data processing
  • Request data portability

To exercise these rights, contact us at privacy@niyajelectricals.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years for accounting and legal purposes.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or concerns:

  • Email: privacy@niyajelectricals.com
  • Phone: +91 9711214379
  • Address: Meer Vihar, Madan Pur Dabas, New Delhi - 110081